Factory bills at catalog prices unless a written quote from the factory accompanies the order. To receive a quote on a custom item not appearing in our catalog please call, e-mail or fax our customer service department with product information such as size, custom image, printing requests, etc.
Standard production time for most items is 5-7 working days. Production begins the day AFTER receipt of order with artwork & credit approval. If credit has not been established, production will start after receipt of payment. Rush service is available on most items.
OVERRUNS & UNDERRUNS
In accordance with printing industry standards, all orders are subject to a 5% over or under run and will billed accordingly. Manufacturing exact quantity will incur a 4% upcharge.
Prices and specifications in the catalog are subject to change without notice. Prices are effective immediately. All prices are F.O.B. from our factory in Chicago, Illinois 60629.
THIRD PARTY MEDIA
Lion Circle is not responsible for incorrect or non-current pricing for items listed or shown on third-party publications or media including websites and search engines (such as ESP, SAGE, etc.). Please contact us for the most complete & current information or visit www.lioncircle.com.
Orders must be in writing via e-mail to firstname.lastname@example.org, fax or mail. Purchase orders should contain the following information:
• Company name, address, phone, fax or e-mail
• ASI, PPAI, OR SAGE (if appropriate)
• Contact name, phone and e-mail address
• Ship to address
• Special Shipping instructions
• Required in hands date
• Item Number(s)
• Quantity, color(s) and additional charges (set-ups)
• Logo Description
• PMS # for imprint color if requested
• Reorders should reference previous PO and date (no plate charges for exact repeats) within 2 years.
• Art files sent to email@example.com
SUBMISSION OF ARTWORK
Artwork can be E-mailed to: firstname.lastname@example.org or uploaded to our website at lioncircle.com under Distributor Tools. Artwork can also be sent on CD or DVD. FTP access is also available upon request. All files containing artwork should be compressed in WinZip® or StuffIt® before sending. See next pag for detailed art requirements. Call factory if there are any questions.
Net 30 days, subject to satisfactory credit approval. After 60 days a 12% service charge per month will be added to the balance owed. Foreign transactions - checks must state “Payable in U.S. Dollars”. NSF checks have a handling charge of $30.00.
All orders will be acknowledged via e-mail or fax. Please review acknowledgment upon receipt and notify factory immediately if there is a discrepancy. All orders will be processed and billed based on the information that appears on the acknowledgment, subject to any changes received in writing.
Factory will supply a Fax or E-mail Proof for all orders at no charge. If changes are required, an additional art charge may apply. Proof approval must be in writing within 24 hours or production delay may occur.
Any stock orders cancelled during production will be charged a $35.00(z)
cancellation fee plus any charges incurred to date of cancellation.
Custom job cancellations will incur development cost.
PACKAGING/ SPECIAL PACKAGING
Factory ships all items bulk, unless otherwise specified. Please call factory for quote on any special packaging requirements.
All products F.O.B. from our Factory in Chicago, Illinois 60629. Orders will be shipped the most economical and efficient way unless otherwise specified.Delivery liability with factory ends when merchandise is released to a freight carrier. If for whatever reason the carrier fails to make a timely delivery, the distributor still has a liability to the factory. International orders incur an additional $15.00(z) documentation fee. Any changes to shipping addresses must be in writing one business day prior to shipping date or the order may be delayed upon shipping. A handling charge of $10.00(z) will apply to all orders shipped using customer’s carrier number. Please refer to website as handling charge may change if carriers’ prices increase.
DROP SHIPMENT / SPLIT SHIPMENTS
Add $5.00(z) for each additional destination to cover additional handling. All split shipments must be shipped at the same time or additional charges may be incurred. Please refer to website as handling charge may change if carriers’ prices increase.
All claims must be made within 30 days of delivery. Unauthorized claims will be refused.
Customer accepts full responsibility for claim and litigation arising from alleged infringement of patents, trademarks and copyrights.
MADE IN U.S.A. LABEL
Available at no charge upon request when added to your imprint.
SAMPLES AND CATALOGS
Sales catalogs, samples, and special flyers are available for most products. Samples are provided at no charge and will ship via USPS, unless expedited shipping is required. Please provide your account number for expedited shipping requests. Samples may be requested via email to email@example.com
RIGHT TO PROMOTE
Unless indicated on purchase order or in writing, the factory reserves the right to use any item produced in displays, catalogs, flyers, advertisements and other promotional uses.
Most of our products meet current Federal Safety Standards. Call us for test or compliance questions. Products used by children under 12 are required by Consumer Product Safety Improvement Act (CPSIA), to be marked with tracking information including our company name, city, state and job number. (i.e. Lion Circle, Chicago, IL 3501234). Any product with elastic bands will also include the WARNING LABEL shown.
PAPER & MAGNET THICKNESS
Paper and magnet thickness may have up to .001 differential.
COMPUTER GENERATED ART
Adobe Photoshop CC*
Adobe Illustrator CC
Preferred art is Vector based saved as EPS format. Art should be modeled in the desired spot colors unless product is to be printed in four-color process.
*Color Photoshop files must be saved in CMYK mode. Black and white photographs should be saved in GRAYSCALE mode. Resolution should be 300 dpi at 100% of printing size and saved as EPS, TIFF, PSD or JPEG format. Black and white line art should be saved in BITMAP mode at no less than 600 dpi resolution at 100% of print size and saved as EPS. All photos and links must accompany the files they are used in, no embedded photos please.
DO NOT send in Corel Draw (.cdr), Word (.doc), Excel (.xlsx) or Publisher (.pub) files for artwork. These types of files are either non-acceptable artwork formats or they are unreliable when converting to Adobe graphics software and could produce undesirable effects which could delay the production of your order. Please save or export art as Press-Quality PDF. If you submit art as a TIFF or JPEG, please remove the die, margin and guide lines before rasterizing the image. 300 dpi is the minimum recommendation.
All fonts must be included with all documents. If generated on a PC platform, all text MUST be converted to paths.
There will be no art charge if acceptable computer-generated art is provided. Preparation of artwork that is not computer generated to our specifications will be subject to a charge of $50.00(z) per hour. Minimum charge is 1 hour.
Templates for most products will be available at www.lioncircle.com.
Please contact Lion Circle for templates.
All digital products are output in 4 color process (CMYK), great for photos and multi-color artwork. Color Matching: PMS colors are interpreted from the CMYK process chart in the Pantone Process Color Imaging Guide. If exact color matching is required, call the factory or use offset pricing (if available). Metallic and fluorescent colors are not
available. Due to the printing process there is a tolerance of ± 2.9 mm in the printing registration. Borders are not available on digitally printed products.
SPEC SAMPLES/VIRTUAL PROOFS
Digital virtual samples are provided with all orders at no charge.
Digitally printed stock spec samples are $75.00(z).
Offset printed stock spec samples please call factory for quote.
Custom spec samples pleasecall factory for quote.
FOUR COLOR PROCESS
Call factory for quote and minimums. Exact color match available at additional charge.
OFFSET PRINTING PMS COLOR MATCH
PMS Color Match is $15.00(V) per color; Outdoor Magnets, Plastic Items & Repositionable Stickers are $35.00 (z). Refer to Pantone Solid Coated and Uncoated Formula Guides. To avoid this charge, please select from our standard colors listed below.
OFFSET PRINTING STANDARD COLORS
PMS 116 YELLOW
PMS 130 YELLOW-GOLD
PMS 021 ORANGE
PMS 151 ORANGE
PMS 185 RED
PMS 186 RED
PMS 485 RED
PMS 201 MAROON
PMS 208 BURGUNDY
PMS 228 BURGUNDY
PANTONE MEDIUM PURPLE
PMS 211 PINK
PMS 288 NAVY BLUE
PMS 300 ROYAL BLUE
PMS 293 MEDIUM BLUE
PMS 281 DARK BLUE
PMS 320 TEAL
PMS 375 LIME
PMS 354 KELLY GREEN
PMS 347 MEDIUM GREEN
PMS 349 FOREST GREEN
PMS 468 BEIGE
PMS 469 BROWN
PMS 160 LIGHT BROWN
PMS 872 METALLIC GOLD
PMS 877 METALLIC SILVER
PMS 429 GRAY
Fluorescent and metallic inks are only available for offset printed paper products. Not available on plastic, magnetic or digital printed items.