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General Information

CUSTOM QUOTES
Factory bills at catalog prices unless a written quote from the factory accompanies the order. To receive a quote on a custom item not appearing in our catalog please call, e-mail or fax our customer service department with product information such as size, custom image, printing requests, etc.

 

PRODUCTION TIME

Standard production time for most items is 5-7 working days. Production begins the day AFTER receipt of order with artwork & credit approval. If credit has not been established, production will start after receipt of payment. Rush service is available on most items.

 

OVERRUNS & UNDER RUNS
All orders are subject to a 5% over or under run and will billed accordingly. Exact quantity will incur a 4% upcharge.

PRICES
Prices and specifications in the catalog are subject to change without notice. Prices are effective immediately. All prices are F.O.B. from our factory in Chicago, Illinois 60629.

THIRD PARTY MEDIA
Lion Circle is not responsible for incorrect or non-current pricing for items listed or shown on third-party publications or media including websites and search engines (such as ESP, SAGE, etc.). Please contact us for the most complete & current information or visit www.lioncircle.com.

ORDERS
Orders must be in writing via e-mail to info@lioncircle.com, fax or mail. Purchase orders should contain the following information:
• Company name, address, phone, fax or e-mail
• ASI, PPAI, OR SAGE (if appropriate)
• Contact name, phone and e-mail address
• Ship to address
• Special Shipping instructions
• Required in hands date
• Item Number(s)
• Quantity, color(s) and additional charges (set-ups)
• Logo Description
• PMS # for imprint color if requested
• Reorders should reference previous PO and date (no plate charges for exact repeats) within 2 years.
• Art files sent to art@lioncircle.com

SUBMISSION OF ARTWORK
Artwork can be E-mailed to: art@lioncircle.com or uploaded to our website at lioncircle.com under Distributor Tools. Artwork can also be sent on CD or DVD. FTP access is also available upon request. All files containing artwork should be compressed in WinZip® or StuffIt® before sending. Call factory if there are any questions.

TERMS
Net 30 days, subject to satisfactory credit approval. After 60 days a 12% service charge per month will be added to the balance owed. Foreign transactions - checks must state “Payable in U.S. Dollars”. NSF checks have a handling charge of $30.00.

ACKNOWLEDGMENTS
All orders will be acknowledged via e-mail or fax. Please review acknowledgment upon receipt and notify factory immediately if there is a discrepancy. All orders will be processed and billed based on the information that appears on the acknowledgment, subject to any changes received in writing.

PROOFS
Factory will supply a Fax of E-mail Proof for all orders at no charge. If changes are required, an additional art charge may apply. Proof approval must be in writing within 24 hours or production delay may occur.

CANCELLATIONS
Orders cancelled during production will be charged a $35.00(Z) cancellation fee plus any charges incurred to date of cancellation.

PACKAGING/ SPECIAL PACKAGING
Factory ships all items bulk, unless otherwise specified. Please call factory for quote on any special packaging requirements.

SHIPPING
All products F.O.B. from our Factory in Chicago, Illinois 60629. Orders will be shipped the most economical and efficient way unless otherwise specified. Delivery liability with factory ends when merchandise is released to a freight carrier. If for whatever reason the carrier fails to make a timely delivery the distributor still has a liability to the factory. A handling charge of $10.00(Z) will apply to all orders shipped using customer’s carrier number. International orders incur an additional $15.00(Z) documentation fee. Any changes to shipping addresses must be in writing one business day prior to shipping date or the order may be delayed upon shipping.

DROP SHIPMENT / SPLIT SHIPMENTS
Add $5.00(Z) for each additional destination to cover additional handling. All split shipments must be shipped at the same time or additional charges may be incurred.

CLAIMS
All claims must be made within 30 days of delivery. Unauthorized claims will be refused.

COPYRIGHTS
Customer accepts full responsibility for claim and litigation arising from alleged infringement of patents, trademarks and copyrights.

MADE IN U.S.A. LABEL
Available at no charge upon request when added to your imprint.

SAMPLES AND CATALOGS
Sales catalogs, samples, and special flyers are available for most products. Samples are provided at no charge and will ship via USPS, unless expedited shipping is required. Please provide your account number for expedited shipping requests. Samples may be requested via email to info@lioncircle.com

RIGHT TO PROMOTE
Unless indicated on purchase order or in writing, the factory reserves the right to use any item produced in displays, catalogs, flyers, advertisements and other promotional uses.

CHILDREN’S PRODUCTS
As required by Consumer Product Safety Improvement Act (CPSIA), certain products will be marked with tracking information including our company name, city, state and job number. (i.e. Lion Circle, Chicago, IL 3501234). Any product with elastic bands will also include the WARNING LABEL shown.

 

 

PAPER & MAGNET THICKNESS

Paper and magnet thickness may have up to .001 differential.

OUTDOOR MAGNET INSTRUCTIONS
Preparing Magnetic-Receptive Surfaces:
• Before affixing magnetic sheet to a metal surface, be sure all surface paints, clear coats and waxes are cured (hardened).
• Clean the metallic surface and the magnet with mild detergent, wipe with soft cloth.

Applying Flexible Magnet:
• Affix to smooth, flat or gently curved metallic surfaces.
• Make sure the entire magnet is flat against the metal surface (i.e., no air pockets).
• If you place the magnet in the wrong position, completely remove the magnet from the surface and re affix. Do not pull the magnet across the surface, or it may stretch due to the resistance caused by the high magnetic strength.
• Avoid use on horizontal metal surfaces exposed to direct sunlight (such as automobile hoods) or temperatures exceeding 150°F (66°C).
• Be aware that long-term use on surfaces frequently exposed to sunlight (such as vehicles) can result in uneven fading of the surface because the magnet-covered area is shielded from ultraviolet rays.

Cleaning Flexible Magnet:
• To guard against moisture and dirt buildup between the magnet and the metal surface (particularly on outdoor applications), remove the magnet at regular intervals. Clean both the magnet and metal surface with mild deter gent; wipe with a soft cloth or allow to air-dry. (For vehicle mounted signs, remove and clean WEEKLY.)
• To protect fresh clear coat, base coat and/or vinyl surfaces on new cars and trucks, remove magnetic signs DAILY.

COMPUTER GENERATED ART

Available applications:
            Adobe Photoshop CC*
            Adobe Illustrator CC
            InDesign CC
            Adobe Acrobat

Preferred art is Vector based saved as EPS format. Art should be modeled in the desired spot colors unless product is to be printed four-color process. *Color Photoshop files must be saved in CMYK mode. Black and white photographs should be saved in GRAYSCALE mode. Resolution should be 300 dpi at 100% of printing size and saved as EPS, TIFF or JPEG format. Black and white line art should be saved in BITMAP mode at no less than 600 dpi resolution at 100% of print size and saved as EPS. All photos must accompany the files they are used in, no embedded photos please.

PLEASE NOTE:
DO NOT send in Corel Draw (.cdr), Word (.doc), Excel (.xlsx) or Publisher (.pub) files for artwork. These types of files are either non-acceptable artwork formats or they are unreliable when converting to Adobe graphics software and could produce undesirable effects which could delay the production of your order. Please save or export art as Press-Quality PDF. If you submit art as a TIFF or JPEG, please remove the die, margin and guide lines before rasterizing the image. 300 dpi is the minimum recommendation.

TEXT
All fonts must be included with all documents. If generated on a PC platform, all text MUST be converted to paths.

ART CHARGES
There will be no art charge if acceptable computer generated art is provided. Preparation of artwork that is not computer generated to our specifications will be subject to a charge of $50.00(Z) per hour. Minimum charge is 1 hour.

TEMPLATES
Templates for most products will be available at www.lioncircle.com, on the product detail pages. If you are unable to locate the template, please contact Lion Circle.

DIGITAL PRINTING
All digital products are output in 4 color process (CMYK), great for photos and multi color artwork. Color Matching: PMS colors are interpreted from the CMYK process chart in the Pantone Process Color Imaging Guide. If exact color matching is required, call the factory or use offset pricing (if available). Metallic and fluorescent colors are not available. Due to printing process there is a tolerance of ± 2.9 mm in the printing registration. Borders are not available on digitally printed products.

SPEC SAMPLES/VIRTUAL PROOFS
Digital virtual samples are provided with all orders at no charge. Digitally printed spec samples are $35.00(z). Offset printed spec samples please call factory for quote.

FOUR COLOR PROCESS
Call factory for quote and minimums. Exact color match available at additional charge.

OFFSET PRINTING
PMS Color Match is $15.00(V) per color, OSS items are $35.00(Z). Refer to Pantone Solid Coated and Uncoated Formula Guides. To avoid this charge, please select from our standard colors listed below.

OFFSET PRINTING STANDARD COLORS
PANTONE YELLOW
PMS 116 YELLOW
PMS 130 YELLOW-GOLD
PMS 021 ORANGE
PMS 151 ORANGE
WARM RED
RUBINE RED
RHODAMINE RED
PMS 185 RED
PMS 186 RED
PMS 485 RED
PMS 201 MAROON
PMS 208 BURGUNDY
PMS 228 BURGUNDY
PANTONE VIOLET
PANTONE PURPLE
PANTONE MEDIUM PURPLE
PMS 211 PINK
PROCESS BLUE
PMS 288 NAVY BLUE
PMS 300 ROYAL BLUE
PMS 293 MEDIUM BLUE
REFLEX BLUE
PMS 281 DARK BLUE
PMS 320 TEAL
PMS 375 LIME
PMS 354 KELLY GREEN
PMS 347 MEDIUM GREEN
PMS 349 FOREST GREEN
PMS 468 BEIGE
PMS 469 BROWN
PMS 160 LIGHT BROWN
BLACK
PMS 872 METALLIC GOLD
PMS 877 METALLIC SILVER

Fluorescent and metallic inks are only available for offset printed paper products. Not available on plastic, magnetic or digital printed items.